Returns Policy

If you aren't happy with the items received then you can return them within 14 days of receiving the item, ensuring they are in the original resalable condition. Returned items does not include the cost of postage and packaging. Items returned within 7 days of the 14 day return period will receive FREEUK RETURNS. We do not accept items to refund or exchange that appear to have been worn, washed, damaged and are simply not in the original condition. 

Returns guidelines:

. Make sure returns items are well packaged to avoid damage during transit.

.Use tracked delivery when returning items to avoid damaged or lost items, as we cannot take responsibility for items in the return transit.

. Returns form must be enclosed when returning an item,otherwise the return will not be processed. Email us to receive a returns form.

FAQs

You Asked, We Answered

What are the payment options?

We offer the following payments listed below:
.Paypal
.  All Major MasterCard/Debit cards and Credit Cards
.MasterCard, Visa, American Express through Stripe

Do you sell gift cards?

Unfortunately, we do not offer gift cards. But special packaging can be done for those special occasions. Just email us if you're interested.

How does your order status work?

There are multiple stages for your order. Below are the stages listed when placing an order.

. We process your order and you are directed to the thank you page, to complete payment.

. Your order then is processed by Dispatch (your item cannot be amended at this point)

.You will be sent an email for the day and time of your item.

Do you only ship within the UK?

We ship internationally, so whatever item/s you want we can deliver to your doorstep.

©2020 by $ustainability® Clothing.

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